faq

Lifestream Rx uses Secured Sockets Layer (SSL) technology to ensure the privacy of your personal information. When you make an online purchase, our advanced security technology encrypts and scrambles your personal data (including your name, delivery and e-mail addresses and credit card number) before it is sent to us, making it virtually impossible for anyone other than Lifestream Rx Inc. to read it. To further protect your information, we utilize state of the art back-end systems and restrict employee access to your information. Unless specifically authorized by you, no outside party is able to access or receive any of your personal customer information.

If you are still skeptical about placing your order online, you may place your order over the phone at 215-491-0999 or via fax at 215-491-0977 during customer service hours: Monday through Friday 9am-7pm EST; and Saturday from 10am-3pm EST.

In designing our website, we started with the simple belief that customer service is our number one priority. Therefore the customer information we collect is used to enhance our services to you, our customer.

When you visit our website, we collect non-personal information about your visit. We collect your IP address, browser type, domain name, and we log the length of time of your visit and the number of times you visit and purchase from us. We assign you a unique internal identifier to help keep track of your future visits. We use this information to gather aggregate demographic information about our visitors, and we use it to personalize the information you see on our website and the emails you receive from us (should you grant us permission to send to you). We keep this information for our internal use; we do not share it with others. This information is in no way tied to your personal information, including your email address.

Our Web site uses cookies to store information between users visits to our site and for the duration of the visit, also known as a session. Cookies are a mechanism to remember information about a visitor when he or she navigates from one Web page to another. Our Web site uses cookies to hold user's. unique session identifiers, allowing our Web server to serve correct information back to the user. Such information includes the user's shopping cart items, or whether he or she is logged in when requesting to view or modify personal information, including your email address, which may have been stored in our database in the past. Our Web site cookies do not hold any personal identifiable information. Disabling or rejecting cookies will prevent users from adding items to the cart and checking out; however, standard browsing on our Web site does not require cookies.

When you subscribe to our newsletters, Lifestream Rx, asks you for contact information (your name and email address). When you sign up for our newsletters we use your name and email address to send you our health newsletters and to inform you of sales and special offers. When you submit a product review on our website, you are required to log into your customer account. Your comments, first name, city, and state will be displayed. However, no information that would allow others to contact you will be disclosed by Lifestream Rx Your information will be used for no other purpose than to allow you to submit product reviews.

If you place an online order, our secure order form requests contact, billing, and financial information (such as your credit card numbers for purchases). Contact information from the order form (email address, name, billing and shipping address, and phone number) is used to send orders and information about our company to you. Your contact information, including email address, is also used to get in touch with you should we have questions regarding your order or should we need to notify you of the status of your order. And yes, you can opt not to get email from us, as described in the opt-out section below. The credit card information we collect is used to bill you for products you purchase, and if you provide prior consent, this information may also be shared with a third party partner. For your convenience, your information including credit card and order history is stored on a secure server that allows you to reorder by entering your email address and password. You may also place an auto-ship order that will allow you to receive products on a regular basis without the need to reenter that order every time. You may cancel this order at anytime by sending an email to Customer Support or calling 1-215-491-0999. If you choose to receive our newsletter you may opt-out at any later time by following the unsubscribe instructions in the newsletter or sending an email to "[email protected]" with the word UNSUBSCRIBE followed by your email address in the subject of the email (example: UNSUBSCRIBE [email protected]). Please note: You will continue to receive transactional-related emails (such as order confirmations) whenever you place an order.

We use third-party intermediaries. When you purchase from us, we send your credit card information, name, and billing address to credit card companies for verification and to authorize your purchase.

We use outside shipping companies to fulfill orders. These companies do not retain, share, store or use personally identifiable information, including email address, for any other purposes.

We provide certain third party offers for your consideration. Should you choose to place an order with one of these partners, in some cases we will share certain information, including email address, necessary to facilitate your transaction with them. We will always ask for your consent prior to sharing your information with anyone.

Lifestream Rx handles the sending of order related and customer service related messages internally, as well as advertising related emails. Lifestream Rx service providers do not retain nor use your personal information, including your email address for any other purpose except to provide the service on our behalf.

We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other Websites in order to provide advertisements about goods and services of interest to you.

Our site provides you the opportunity to correct or update your account information, including email address. You can do this by:

• Accessing the "My Account" page and clicking on the "Billing, payment and password settings" link.
• Send mail to the following postal address: Lifestream Rx Pharmacy | 847 Easton Road | Warrington, Pa 18976
• You can call the following telephone number: 1-215-491-0999

Lifestream Rx is extremely proud to sell only the highest quality supplements and other healthcare products. If for any reason you are unhappy with any product you have purchased from us, you may return any unopened packages for a full refund (less shipping and handling) within 30 days of your purchase date. Please email us [email protected] within 30 days of your purchase date to receive authorization and return instructions. You will receive credit on your credit card approximately 14 days after we receive your returned product.

1. Place the items to be returned in a sturdy shipping box. Make sure the items are packed tightly and securely in the package. You will not receive credit if the items are damaged during the return shipment.
2. Please enclose a copy of your original purchase order with your return. Make sure you highlight or circle the items you are returning on the purchase order.
3. Return your products to: Lifestream Pharmacy
   
   847 Easton Road
   Warrington, PA 18976
   Attn: Returns Department
4. If you are returning a product due to a defect or an error made by us please contact us first in order to receive a return authorization.

If you are returning a product due to a defect or an error made by us please contact us first in order to receive a return authorization.

Orders placed by 3 p.m. Monday - Friday for in stock items will be shipped within 72 hours. Orders placed on Saturday and Sunday will be processed on Monday and shipped within 72 hours of processing. We will always ship in stock items immediately and ship any backordered items or out of stock items when they become available at no additional charge.

Lifestream Rx will determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. Sorry we cannot ship to P.O. Boxes. UPS and Fedex deliveries occur Monday through Friday, excluding holidays. Credit card authorization and verification must be received prior to processing. Additional shipping charges will apply if the delivery address given to us is incorrect, or if the package needs to be forwarded to a different location. Please note that out of State orders will not be charged sales tax. All orders shipped to a Pennsylvania address will be charged sales tax.